The Warehouse Specialist will provide support to the Operations Staff by performing varied and specialized duties, including order allocation, shipment confirmation and customer support to Renal Care customers. They will maintain various databases which relate to operations, enter new data and ensures data integrity, reconcile all data discrepancies, and prepare all documents and physical assignments necessary for shift to perform efficiently. The work schedule is Monday-Friday (7 AM -3:30 PM) with opportunities for overtime depending on business needs. Customer Orders Specific Duties include responding to calls/inquiries from Customer Service in relation to order status and tracking numbers, releasing the Customer Orders Department’s workload for the next day before end of shift, retrieving all customer voice messages within 2 hour timeframe and responding, tracking orders, releasing, and printing customer orders daily workload, creating a carrier spreadsheet indicating customer info for all Healthcare Shared Network (HSN) orders, maintaining and updating Tier I Board with key performance indicators for Customer Orders, notifying various carriers for order pickup, preparing month-end report for department, shipping admin and other orders through the UPS stand alone system, researching service failures, processing and filing Bill of ladings for the department, placing orders on back order when product is not available, and other duties as assigned. Receiving Specific Duties include creating receipts via packing list obtained from trailer, creating code/lot numbers from packing list & verifying Holds via FCA Tracking System, confirming trailer information via Trailer Que to access arrival date & time, retrieving & retaining all FDA & Custom Releases, accessing Vendor Approval via Global Supplier Quality (GSQ) for all Vendors, auditing receipts (except Case Receipts), reconciling Receipts by comparing packing list to documentation obtained from warehouse assuring receipt is complete, confirming product Expiration Date is acceptable, problem receipt resolution, interacting with Analyst in resolving discrepancies, prioritizing inbound loads from Corporate, assisting in scheduling LTL appointments, assisting in maintaining departmental goals, assisting in any Training for Back-ups, and other duties as assigned. Qualifications include Associates Degree preferred / High School or GED required, 1-5 years experience in Order Management / Customer Service, experience working with a Warehouse Management System (WMS) (Swisslog preferred), PC skills (Microsoft Word and Excel), attention to detail; excellent problem solving skills, excellent communication and interpersonal skills to interact with internal and external customers, ability to work overtime as needed, and ability to set goals and meet commitments.
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