Job Description

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...:

We’re looking for a storyteller with the ability to write and edit content for retail and online consumer tax products for clarity, usability, and inspiration.  You’ll collaborate with the marketing team, customer experience strategy team, content strategy team, experience design teams, website development team, IT, and product management to innovate and elevate the customer experience across H&R Block’s suite of tax prep products.  
  ESSENTIAL DUTIES AND RESPONSIBILITIES  
 
Create and follow standards, systems, and best practices for content creation,  
distribution, maintenance, sun-setting, and repurposing  
 
Create, update, and apply tone to website, retail, software, online, and mobile help  
using authoring and editing tools in both Mac and PC environments  
 
Serve as content liaison between the enterprise and content strategy  
teams, bringing issues to the forefront and following through on opportunities for  
improvement  
 
Create end-user documentation for product functionality  
 
Initiate and manage a review cycle, providing regular updates to the content  
strategy team  
 
Own content kick-off through BA hand-off in development life cycle  
 
Identify content for testing as well as initiate and document the test cycle and  
outcomes  
 
Understand the tenets of influence theory and apply them to content strategy with an  
eye to testing inside and outside the tax prep experience  
 
Assist in training other team members  
 
Initiate and manage a review cycle  

What you'll bring to the team...:

Education:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• 3 years Manage projects and priorities
• 5 years minimum related work experience
• Effective Oral, written, and interpersonal communication skills
• 5 years Writing and editing in a professional setting

It would be even better if you also had...:

Work Experience:

• Supervisory/Management Experience

Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com .

Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Job Tags

Full time, Work experience placement,

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