Job Description

Job Description

Job Description

Salary:

About Famous Smoke Shop:
Famous Smoke Shop is a premier online cigar retailer dedicated to providing top-notch customer service and an exceptional shopping experience. Join our dynamic team and contribute to our commitment to excellence in serving cigar enthusiasts worldwide.

Job Summary

Famous Smoke Shop is seeking a detail-oriented and proactive NetSuite Administrator to manage, maintain, and optimize our NetSuite ERP system. This role supports cross-functional teams with system configuration, troubleshooting, integrations, and reporting, ensuring NetSuite supports both day-to-day operations and long-term strategic goals. Familiarity with Magento and its integration with NetSuite is strongly preferred.

Essential Duties and Responsibilities

• Administer and support the day-to-day operations of NetSuite ERP, including user setup, role configuration, workflows, saved searches, reports, dashboards, forms, and scripts.
• Act as the primary point of contact for NetSuite issues, questions, and enhancements.
• Maintain system integrity and data accuracy through audits, security permissions, and validation rules.
• Work closely with department heads to gather requirements, streamline processes, and automate workflows.
• Manage integrations between NetSuite and other systems, such as Magento 2, ShipHawk WMS/TMS, Zoku POS, Celigo, and additional third-party tools.
• Troubleshoot system errors, resolve user issues, and escalate complex problems to NetSuite support or external consultants when needed.
• Manage integrations between NetSuite and other systems such as Magento, ShipHawk, Zoku, and additional 3rd-party tools.
• Develop and maintain documentation related to system processes, SOPs, and user guides.
• Provide NetSuite training and support to internal teams.
• Test and implement NetSuite updates, enhancements, and customizations.
• Coordinate with Finance, Operations, Marketing, and Inventory teams to ensure accurate reporting and data flow across platforms.
• Participate in system upgrade planning, testing, and deployment.
• Assist in building dashboards and KPI reporting tools to support leadership decision-making.

Education and Experience

• High school diploma or GED (required).
• Bachelors degree in Information Systems, Business Administration, Computer Science, or related field (or equivalent work experience).
• 3+ years of NetSuite administration experience, including configuration, reporting, and integrations.
• Experience with NetSuite OneWorld, SuiteScript, SuiteTalk, or SuiteFlow is a plus.
• Magento or e-commerce integration experience strongly preferred.
• Experience in retail, distribution, or inventory-based businesses is a plus.

Skills and Qualifications

• Deep understanding of NetSuite system architecture, workflows, and data structure.
• Proficiency in creating complex saved searches, reports, and dashboards.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and interpersonal skills to interface with cross-functional teams.
• Ability to manage multiple priorities, work independently, and meet deadlines.
• Strong Excel skills; experience with Power BI or similar reporting tools is a plus.
• Comfortable training others and creating user-friendly documentation.

Physical Requirements

• Must be able to remain in a stationary position (seated or standing) for extended periods.
• Ability to occasionally move about the office to attend meetings or provide desk-side support.
• Must be able to lift up to 20 lbs occasionally (e.g., to assist with hardware setup or equipment troubleshooting).
• Ability to work after-hours as needed to perform updates, troubleshoot issues, or support special projects.

What We Offer

• Competitive salary and benefits package.
• Health insurance, PTO, and 401(k) plan.
• A supportive and innovative work environment.

Equal Employment Opportunity Statement

Famous Smoke Shop, LLC & Cigar Works, LLC is an equal-opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.

We encourage individuals from all backgrounds and experiences to apply and are dedicated to fostering a workplace where everyone can thrive.

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