Job Description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Company : Oak Street Health Title: Manager, Patient Experience Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be. For more information, visit Role Description and Responsibilities: We are seeking a talented Manager, Patient Experience who will play a crucial role in enhancing patient engagement, satisfaction and improving overall healthcare delivery within CVS Healthspire. This role involves understanding patient needs, collaborating with cross-functional teams, and implementing patient-centered initiatives. We are looking for a creative and organized individual as well as a strong team player who is inquisitive, entrepreneurial, and passionate about translating user insights into action in a way that accelerates business impact. This role sits at the intersection of strategy and design, bridging creative ideation with practical business implementation. You will work closely with cross-functional teams to identify new opportunities, design innovative solutions and deliver measurable business results. An ideal candidate would have a background in strategy and design. This unique blend will enable them to create practical experiences and draw the right insights and conclusions to drive impactful patient experience initiatives. Core Responsibilities: Conduct research to understand patient needs and experiences. Utilize the creation of journey maps, prototypes, and other artifacts to document and demonstrate processes and ideas Analyze patient feedback and data to identify trends, pain points, and opportunities for improvement. Visualize insights from patient feedback and data to create compelling presentations Collaborate with cross-functional teams to implement patient experience initiatives. Create and maintain documentation of patient experience processes and outcomes. Facilitate workshops and training sessions to promote patient-centered care practices. Your Background and Experience Ideally Includes: Bachelor's degree in Healthcare Administration, Business, Human-Centered Design, or a related field. 5+ years of experience in product management, market/user research, service design, healthcare, or a related role. Have a track record of establishing systems and processes that add scale, create consistency, and increase efficiency Have experience are comfortable with quantitative information such as research data, profit & loss statements, business KPIs Proficiency in presentation tools such as PowerPoint and Google Slides and design tools like Miro. Strong skills in data visualization tools like Tableau, Power BI, or similar. Experience with patient experience methodologies and frameworks. Excellent written and verbal communication skills. Ability to synthesize complex information into clear, visual formats. Strong analytical skills and attention to detail. Collaborative mindset with the ability to work effectively across teams. US work authorization. Why Oak Street? Oak Street Health offers our coworkers advantages, including: The opportunity to be part of a hyper-growth company focused on changing the future of healthcare. High levels of responsibility and opportunities for rapid advancement Generous retirement options, paid vacation and sick time, as well as health, vision and dental benefits Supportive culture Our headquarters (the “Treehouse”) is located in the heart of Downtown, close to many public transit options and great restaurants Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers. Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 09/01/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr Jobleads-US

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