Job Description

Hourly Pay Range: $42.54 - $65.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Manager, Patient Experience - Days Position Highlights: Position: Manager, Patient Experience Location: Arlington Heights, IL Full Time/Part Time: Full time Hours: Monday-Friday, 8:00a.m.-4:30p.m. Required Travel: no What you will do: Develops, implements, monitors and supports a patient centered strategy that establishes and continually improves the overall patient, family and visitor experience. Communicates and provides insights on the patient/family perspective and concerns to hospital personnel. Identifies, develops and implements programs and tools to increase the awareness and improve the skills of staff related to patient satisfaction and complaint resolution. Identifies and recommends solutions to impact quality of care and patient safety related to the patient experience. Works with NCH Administrative Leaders and Board Members on approved performance plans and strategic priorities. Provides direction, as necessary, to staff regarding sensitive and/or complex related problems, resolves complaints and responds to inquiries regarding department operations. Identifies opportunities and develops solutions to improve patient satisfaction. What you will need: Education: Bachelor's degree required, master's degree preferred, in healthcare, education, business or related field. Certification: n/a Experience: 7 years of progressive customer experience, patient experience and/or service excellence and knowledge Unique or Preferred Skills: Comfortability with challenging conversations with patients in person or by phone. Exceptional interpersonal skills, including oral and written communication, presentation and facilitation skills. Exceptional leadership skills and a hands-on visible approach with staff and Executive interaction. Benefits (For full time or part time positions): Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. ___________________________________________________________

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