Live Chat Representative (Remote/Home) Job at Highlander Contracting, Raleigh, NC

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  • Highlander Contracting
  • Raleigh, NC

Job Description

We are seeking a proactive and customer-focused Live Chat Representative to join our team at Highlander Contracting Company. This role is essential for providing timely and effective support to our customers through live chat interactions, ensuring a positive experience and resolution of inquiries.

Responsibilities

  • Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently.
  • Maintain a high level of professionalism and courtesy in all interactions.
  • Document customer interactions and feedback accurately in the system.
  • Collaborate with team members to improve service processes and customer satisfaction.
  • Stay informed about company products and services to provide accurate information to customers.
  • Monitor chat metrics and strive to meet performance targets.

Qualifications

  • High school diploma or equivalent.
  • Strong written communication skills with attention to detail.
  • Experience in customer service or support roles, preferably in a remote setting.
  • Ability to handle multiple chats and prioritize effectively.
  • Proficient in using live chat software and other relevant tools.
  • Ability to work independently and as part of a team.

If you are committed to delivering exceptional customer support and possess a strong work ethic, we invite you to consider this opportunity to join Highlander Contracting Company as a Live Chat Representative.

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