Job Description
This range is provided by CHAGEE USA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $190,000.00/yr - $230,000.00/yr
CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,500 locations globally.
Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.
Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.
Overview:
CHAGEE is seeking a forward-thinking and impact-driven Director of Organizational Development & Talent Development (OD&TD) to lead the design and execution of strategies that enhance leadership capability, employee growth, organizational effectiveness, and cultural alignment across North America.
This role will be responsible for building scalable talent development frameworks, driving change management, supporting leadership and succession planning, and fostering a high-performance, learning-driven culture. The ideal candidate brings deep expertise in OD, and L&D within dynamic, multi-location environments.
Key Responsibilities:
- Design and implement enterprise-wide OD strategies that support organizational growth, culture integration, and business transformation.
- Lead the development and delivery of learning and development programs—including leadership development, functional skills training, and frontline capability building.
- Partner with business leaders and HRBPs to identify capability gaps, succession risks, and organizational needs across corporate and field operations.
- Build a scalable talent development framework, including onboarding, high-potential programs, career pathing, and performance enablement.
- Facilitate organization design efforts (e.g., team structure, role clarity, spans & layers analysis) to ensure alignment with strategic priorities.
- Drive leadership assessment and development initiatives, including 360 feedback, coaching, and targeted growth plans.
- Lead change management strategies and communications to support transformation initiatives, process adoption, and cultural evolution.
- Partner with global OD/TD counterparts to align on frameworks, share best practices, and localize group-wide programs.
- Build and manage internal development resources, external vendor partnerships, and learning technologies.
- Measure and report the impact of development programs through KPIs, feedback, and ROI analysis.
Experience you'll need:
- 10+ years of experience in organizational development, with at least 3 years in a senior leadership role.
- Proven success designing and implementing large-scale learning programs and OD interventions in complex, high-growth organizations.
- Strong business acumen with the ability to align people strategies with organizational goals.
- Deep understanding of adult learning principles, leadership assessment tools, and organization design methodologies.
- Excellent facilitation, coaching, and stakeholder engagement skills across all levels of the organization.
- Experience in retail, hospitality, or F&B industries is highly preferred.
- Bachelor’s degree in Organizational Development, Human Resources, Psychology, or a related field; Master’s degree or certifications (e.g., CPLP, Prosci, Hogan, Korn Ferry) are a plus.
What We Offer:
401K with company match to secure your future
Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents
On-site fitness center and wellness programs
Generous paid time off and sick policy
Income protection including Disability, Life, and AD&D insurance
EAP Program to support your wellness objectives
CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.
If you’re passionate about creating meaningful workplace experiences and fostering a values-based culture in a growing company, this is the role for you. Apply now and help CHAGEE shape the future of work in the modern tea movement.
Seniority level Seniority level Director
Employment type Employment type Full-time
Job function Job function Human Resources
Industries Restaurants and Food and Beverage Services
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Job Tags
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