Customer Service Representative Job at Insight Global, Tempe, AZ

ZzBmTzNyWDJxMzEwVU9EUW1rdWtHeitXSnc9PQ==
  • Insight Global
  • Tempe, AZ

Job Description

-1-3+ years of experience in an INBOUND customer service role with recent call center experience

-Experience in a high call volume environment, supporting 60-80 calls a day

- Strong verbal and written communication skills

- Experience with 3 computer screens (2 monitors and 1 laptop)

-Experience with performance metrics such as: Average Handle Time, Calls Per Hour, First Call Resolution, Call Quality, Schedule Adherence, Attendance and Punctuality

Job Description

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.

Training:

3-4 weeks

Monday-Friday, 8am – 4:30pm PDT/MST

Shifts:

5 day work weeks - between Monday - Sunday

5:00 AM – 10:00 PM MST Monday – Sunday and Holidays

*This position is fully onsite and does not have the opportunity to work from home.

*This position does provide all necessary equipment to perform the job.

$21.00/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Hourly pay, Holiday work, Full time, Shift work, Sunday, Monday to Friday,

Similar Jobs

VO Spa Two LLC

Spa Manager Job at VO Spa Two LLC

 ...Job Description Job Description Look Great and Feel AMAZING!! V/O Med Spa Rochester is looking for a amazing addition to our team! If you have management experience, a love for beauty and an infectious personality then being a Spa Manager at V/O is the place you... 

Navy Federal Credit Union

Financial Advisor - Lexington Park Job at Navy Federal Credit Union

 ...objectives Desired : Bachelor's degree in Business Administration, Finance or Management or related discipline or related professional...  ...Recruiting Choice Award Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All... 

Sevita

Direct Support Professional Job at Sevita

 ...or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. PandoLogic. Category:Social Services, Keywords:Direct Support Professional (DSP), Location:Council Bluffs, IA-51502

Luxoft

Senior Cobol Developer Job at Luxoft

 ...unit test the program and document test results Skills Must have Experience in COBOL programming, able to write/debug code Knowledge of Assembler language... 

Yexgo

Data Entry Clerk Admin (Remote) Work From Home Job at Yexgo

 ...start a lifelong career with unlimited opportunity. Discover the flexibility youve been searching for by taking a minute to finish our online application.Minimum requirements:QualificationsNo experience, Willing to trainAbility to work within recognized turnaround...