Customer Service Representative Job at Empire 71, New York, NY

aVVyQTE3YjBwWHgxVnVuYmxrS2dFemVVSUE9PQ==
  • Empire 71
  • New York, NY

Job Description

CSR Entry Level (Commute to Manhattan Required)

Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best type of candidate is excited to help customers. We are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understand the value of good communication skills.

Problem-solving also should come naturally. The ideal CSR is confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction so that sales continue to soar.

Customer Service Responsibilities list:

  • Manage large amounts of in person customers
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Credentials

  • Some customer support experience is recommended
  • Over-achieving mentality
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

This is an immediate hire role. Thank you for your time!

Job Tags

Similar Jobs

CHRISTUS Health

RN, Registered Nurse Program Manager - Pedi MFM Clinic Job at CHRISTUS Health

 ...patients.Requirements:Education/Skills Bachelor's degree in Nursing, Health Care Administration or Business Administration required...  ...in a relevant settingMinimum of five (3) years of healthcare management experienceLicenses, Registrations, or Certifications Current... 

Akkodis

Technical Writer Job at Akkodis

 ...Technical Writer Location: Erie PA Type: Contract To Hire Rate Range: $35/hour to $45/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. The ideal candidate will be responsible for creating and writing... 

Trulite Glass & Aluminum Solutions

Driver Class C Job at Trulite Glass & Aluminum Solutions

**This role is not open for submissions from outside staffing agencies** COMPANY DRIVER What Brought You Here ~ Class C (Union) $21.80/hour ~ Quarterly safety BONUS opportunities ~ Wage increasesyearly ~ Monday-Friday. NO WEEKENDS ~2-3 Overnights... 

Schneider

CDL-A - Tanker truck driver Job at Schneider

 ...time: Every other week Experience: All CDL holders Overview Haul 75% non-...  ...CDL certifications. ~$6,000 sign-on bonus paid over 12 monthly payments in your first year...  ...Permit (if interested in company-paid CDL training) with Tanker endorsement. Tanker and HazMat... 

CONFLUX SYSTEMS

Nurse Practitioner Job at CONFLUX SYSTEMS

 ...Here are the job details for your review: Job Title: Nurse Practitioner Core Float - MC Duration: 5 Months Contract (Potential for extension...  ...have with point of care testing? Do you have experience working with paraprofessionals (e.g. LVN/LPNs)? Do you have any...