Job Description
Key Responsibilities:
- Assist the Executive Housekeeper in managing the daily operations of the housekeeping department onboard the cruise ship
- Supervise and coordinate the work of housekeeping staff, including room attendants, laundry attendants, and public area cleaners
- Monitor and maintain cleanliness, hygiene, and organization of guest cabins and public areas
- Inspect guest cabins and public areas to ensure they meet the company's standards of cleanliness and presentation
- Train and mentor new housekeeping staff on company policies and procedures
- Maintain inventory and order supplies for the housekeeping department
- Handle guest requests and concerns in a timely and efficient manner
- Collaborate with other departments to ensure a seamless guest experience
- Assist with scheduling and assigning tasks to housekeeping staff
- Conduct performance evaluations and provide feedback to housekeeping staff
- Ensure compliance with all safety and sanitation regulations
- Assist with budgeting and cost control for the housekeeping department
- Keep track of guest feedback and take necessary actions to improve guest satisfaction
- Perform any other duties assigned by the Executive Housekeeper or management.
Qualifications:
- German at Berlitz Level 6 (CEFR B2):
- Capable of leading meetings, writing reports, and handling guest interactions in German
- High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
- Minimum of 2 years of experience in a housekeeping supervisory role, preferably in a hotel or cruise ship setting
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and in a fast-paced environment
- Proficient in Microsoft Office and other relevant software
- Knowledge of safety and sanitation regulations
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